Living Room Furniture
Bedroom Furniture
Dining Room Furniture
Outdoor Furniture
Account
Language
Currency
Logistics
  • Language
  • Currency
Living Room Furniture
Bedroom Furniture
Dining Room Furniture
Outdoor Furniture
Account

Return And Refund Policy

At Blandfordb, we are committed to providing our customers with high-quality products and an excellent shopping experience. To ensure that you can shop with confidence, we have developed a fair, transparent, and convenient return and refund policy. Whether due to product quality issues, shipping damage, or other reasons, you can request returns or exchanges according to our policy.

We value customer satisfaction, which is why we offer free returns and exchanges within 30 days and guarantee that there are no fees for returns or exchanges. Below is a detailed explanation of our return and refund policy to ensure you understand the entire process.

1. Return and Exchange Time

Our return policy allows you to request a return or exchange within 30 days of receiving your product. If you are not satisfied with your purchase, or if there is an issue with the product, you can apply for a return or exchange. We offer free returns and exchanges within 30 days, ensuring you can shop with peace of mind.

Return or exchange requests must be made within 30 days of receiving the product. If you miss this timeframe, you will no longer be eligible for returns or exchanges.

2. Return and Exchange Fees

We guarantee no fees for returns or exchanges, meaning you will not incur any additional charges whether you are returning or exchanging an item. The return and exchange process will be as simple and convenient as possible to enhance your shopping confidence.

However, the shipping costs for returns and exchanges are outlined as follows:

  • Return Shipping: If you are returning the product due to quality issues or if the product is not as described, we will cover the return shipping cost. We will provide you with a prepaid shipping label to use.

  • Exchange Shipping: If you request an exchange due to a product error or quality issue, we will cover the shipping costs for the exchange. We will provide you with a shipping label to ensure that you do not have to pay any fees.

  • If the return or exchange is due to a change of mind or other personal reasons, you will be responsible for the shipping costs. We recommend using a tracked shipping method to ensure that your return or exchange reaches us safely.

3. Return and Refund Process

To ensure that the return and refund process goes smoothly, please follow these steps:

  • Submit Return Request: You can submit your return request through our official website or by contacting our customer service department. Please provide your order number, purchase date, and reason for return, and our customer service team will process it promptly.

  • Wait for Return Approval: After receiving your return request, we will review it within 1-3 business days and notify you via email whether your return is approved. If you meet the return conditions, you will receive detailed return instructions.

  • Package and Ship the Return: Pack the return item securely and send it to the return address we provide. If it is a quality issue or shipping damage, we will cover the shipping cost. If it is for personal reasons, you will need to cover the shipping cost.

  • Refund Processing: Once we receive the returned item and confirm that it meets the return conditions, we will process your refund within 7-10 business days. The refund will be issued to your original payment method, typically to your credit card, PayPal account, or other payment method.

4. Return and Exchange Conditions

To ensure a smooth return or exchange, the product must meet the following conditions:

  • Unused and Unopened: The returned item should be in its original condition, including unopened packaging, tags, and all accessories. The product must not show any signs of use or damage.

  • Proof of Purchase: You must provide valid proof of purchase, such as the order number or receipt. We need to confirm that the item was purchased from our official website.

  • Quality Issues or Shipping Damage: If the product has a quality issue or was damaged during shipping, we will offer a full refund or free exchange. You may be asked to provide photos to demonstrate the damage.

5. Contact Information

If you have any questions about our return and refund policy or need assistance, please feel free to contact us. We provide the following contact methods to ensure you can easily reach us:

  • Email: service@blandfordb.store

  • Phone: +61 8 8249 0600

  • Address: 200-220 Commercial Rd, Port Adelaide SA 5015, Australia

Our customer service team is available to assist with any return or exchange-related questions.

6. Special Notes on Refunds

  • Refund Time: Once your return is approved, we will process your refund within 7-10 business days. If you paid via PayPal, the refund may take slightly longer, depending on PayPal’s processing time.

  • Partial Refunds: If the returned item does not meet the return conditions, we reserve the right to issue a partial refund. Please ensure the product is in its original condition to receive a full refund.

We hope that this transparent and convenient return and refund policy will enhance your shopping confidence. If you have any questions or encounter any issues, please feel free to contact us. We are committed to ensuring that your shopping experience is enjoyable and seamless.